Delete my data

1. Ask the hospital

The hospital you booked with holds your records and can delete them on the spot. Ring reception or ask at the desk, and give the mobile number you booked from and the patient's name. This is the quickest route, and the hospital is the party entitled to decide, since the records are theirs.

2. Write to us

If you cannot reach the hospital, email director@sambasivagroup.com with the subject Delete my data, and include:

• the hospital you booked with
• the mobile number you booked from
• the patient's name as it was given

We acknowledge within 3 working days and act within 30 days. Because we run the software on the hospital's behalf, we confirm the request with them first — this is also what stops someone else deleting your appointment.

What gets deleted

Your patient record, your appointment history, and the WhatsApp messages held against your number. Any upcoming appointment is cancelled as part of this, so if you want to keep it, book again afterwards or ask the hospital to delete your records after your visit.

One thing is kept: an entry noting that a deletion happened and when. It holds no patient details, and exists so the hospital can show the request was honoured.

Just want the messages to stop?

You don't need to delete anything. Reply STOP or block the number, and the reminders stop while your appointment stands.